Question 1

How long does it take to get started?

Accepted Answer

You can be up and running in minutes. Simply upload your documents, and Findable will automatically organize and index them. No training, templates, or file cleanup required.

Question 2

Do I need to organize my files before uploading?

Accepted Answer

Not at all! That's the beauty of Findable. Upload your documents in any state - messy folders, cryptic filenames, whatever you have. Our AI will automatically organize, categorize, and suggest better names for everything.

Question 3

Can I try Findable before committing?

Accepted Answer

Yes! You can book a demo to see Findable in action with your own documents.

Question 4

What happens to my existing folder structure?

Accepted Answer

Your original folder structure is preserved if you want to keep it. Findable adds AI-powered categorization on top, but you can always browse by your original organization. You get the best of both worlds.

Question 5

What types of documents can Findable process?

Accepted Answer

Findable can process all common document formats including PDFs, Word documents, Excel spreadsheets, images, CAD files (DWG, DXF, IFC), and more. Our AI can extract information from scanned documents, blueprints, and even handwritten notes.

Question 6

How does the AI search work?

Accepted Answer

Our AI uses advanced natural language processing to understand your questions and find relevant information across all your documents. It can handle typos, alternative terminology, and even project-specific language to deliver accurate results. You can ask questions in plain English like "When was the HVAC last serviced?" and get instant answers.

Question 7

What languages does Findable support?

Accepted Answer

Findable supports English, Norwegian, Swedish, Danish, and several other European languages. The AI can understand and search documents in multiple languages simultaneously.

Question 8

Can Findable read scanned documents and images?

Accepted Answer

Yes! Findable uses OCR (Optical Character Recognition) to extract text from scanned PDFs, photos, and images. This makes even old paper documents fully searchable.

Question 9

What is 'Ask Your Building'?

Accepted Answer

Ask Your Building is our flagship feature that lets you ask questions about your property in plain English. Instead of searching for documents, you simply ask "What's the warranty status of the roof?" or "Show me all fire safety certificates" and get instant answers with source citations.

Question 10

Can I manage multiple buildings or properties?

Accepted Answer

Yes, Findable is designed for property managers and asset owners with multiple buildings. You can organize documents by property, search across your entire portfolio, and manage access permissions for different team members.

Question 11

How many buildings can I add?

Accepted Answer

It depends on your plan. Starter includes 1 building, Professional includes 10 buildings, Portfolio includes 50 buildings, and Enterprise has unlimited buildings. You can always upgrade as your portfolio grows.

Question 12

Can I organize documents by floor or unit?

Accepted Answer

Absolutely. You can add custom fields and tags to organize by floor, unit, zone, or any other structure that makes sense for your building. The AI will also learn from your organization patterns.

Question 13

Is my data secure?

Accepted Answer

Absolutely. Findable is ISO/IEC 27001:2022 certified and uses enterprise-grade encryption for all data. Your documents are stored securely in compliance with GDPR and other international standards. We never share your data with third parties.

Question 14

Where is my data stored?

Accepted Answer

Data is stored in secure, GDPR-compliant data centers within the EU. Enterprise customers can choose specific regions or opt for on-premise deployment.

Question 15

Does Findable help with Building Safety Act compliance?

Accepted Answer

Yes! Findable is designed to help UK property managers meet Building Safety Act requirements by creating and maintaining your 'Golden Thread' of documentation. We provide templates and checklists specifically for BSA compliance.

Question 16

Can I control who sees which documents?

Accepted Answer

Yes. You can set permissions at the organization, building, collection, or individual document level. Different team members can have different access levels based on their role (Owner, Admin, Editor, Viewer, or Guest).

Question 17

How does pricing work?

Accepted Answer

Findable uses building-centric pricing with usage-based document processing. You pay a base fee for the number of buildings you manage, plus a per-document fee for AI processing (OCR, categorization, etc.). Each plan includes a monthly document allowance, and you only pay overages if you exceed it.

Question 18

What counts as a 'processed document'?

Accepted Answer

A document is counted when it's first uploaded and processed by our AI (OCR, categorization, data extraction). Re-viewing, downloading, or searching existing documents doesn't count. Re-uploading the same document would count as a new document.

Question 19

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits. Your document processing history resets each billing cycle.

Question 20

Do you offer discounts for non-profits?

Accepted Answer

Yes! We offer special pricing for non-profit organizations and educational institutions. Contact our sales team to learn more about available discounts.

Question 21

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for annual plans. Enterprise customers can also arrange invoicing.

Question 22

How many team members can I add?

Accepted Answer

Starter plans include up to 5 team members. Professional, Portfolio, and Enterprise plans include unlimited team members.

Question 23

Can I invite external contractors or auditors?

Accepted Answer

Yes! Use the Guest role to give external parties access to specific documents or collections. You can set expiration dates for temporary access.

Question 24

Does Findable integrate with our existing tools?

Accepted Answer

Yes. Findable integrates with SharePoint, Google Drive, Dropbox, and other popular storage systems. We also offer a REST API for custom integrations. Enterprise customers can use webhooks for real-time updates.

Question 25

What kind of support do you offer?

Accepted Answer

We provide comprehensive support including documentation, video tutorials, and direct support from our team. Professional customers get priority email support. Enterprise customers receive dedicated account management and agreed support terms.

Question 26

Do you offer training or onboarding?

Accepted Answer

Yes. All plans include access to our documentation and video tutorials. Portfolio and Enterprise customers receive personalized onboarding sessions and training for their team.

Question 27

What if I need help migrating my existing documents?

Accepted Answer

We're here to help! Our team can assist with bulk uploads and migration planning. Enterprise customers receive white-glove migration support.

Frequently Asked Questions

Getting Started

Features & Capabilities

Properties & Buildings

Security & Compliance

Pricing & Plans

Team & Collaboration

Support

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