Frequently Asked Questions

You can be up and running in minutes. Simply upload your documents, and Findable will automatically organize and index them. No training, templates, or file cleanup required.

Not at all! That's the beauty of Findable. Upload your documents in any state - messy folders, cryptic filenames, whatever you have. Our AI will automatically organize, categorize, and suggest better names for everything.

Yes! You can book a demo to see Findable in action with your own documents.

Your original folder structure is preserved if you want to keep it. Findable adds AI-powered categorization on top, but you can always browse by your original organization. You get the best of both worlds.

Findable can process all common document formats including PDFs, Word documents, Excel spreadsheets, images, CAD files (DWG, DXF, IFC), and more. Our AI can extract information from scanned documents, blueprints, and even handwritten notes.

Our AI uses advanced natural language processing to understand your questions and find relevant information across all your documents. It can handle typos, alternative terminology, and even project-specific language to deliver accurate results. You can ask questions in plain English like "When was the HVAC last serviced?" and get instant answers.

Findable supports English, Norwegian, Swedish, Danish, and several other European languages. The AI can understand and search documents in multiple languages simultaneously.

Yes! Findable uses OCR (Optical Character Recognition) to extract text from scanned PDFs, photos, and images. This makes even old paper documents fully searchable.

Ask Your Building is our flagship feature that lets you ask questions about your property in plain English. Instead of searching for documents, you simply ask "What's the warranty status of the roof?" or "Show me all fire safety certificates" and get instant answers with source citations.

Yes, Findable is designed for property managers and asset owners with multiple buildings. You can organize documents by property, search across your entire portfolio, and manage access permissions for different team members.

Findable supports managing documentation across multiple buildings. Tell our team the size of your portfolio when requesting a quote so they can confirm the included buildings and options for expanding your coverage.

Absolutely. You can add custom fields and tags to organize by floor, unit, zone, or any other structure that makes sense for your building. The AI will also learn from your organization patterns.

Findable is ISO/IEC 27001:2022 certified and uses encryption, role-based access controls and backups to protect building data. Our security page explains the controls, and our privacy policy describes how service providers handle data.

Findable stores data in Europe using AWS S3 and DynamoDB, primarily in Germany, with daily backups in Belgium. Computing runs across European cloud providers. See our security page for the current infrastructure and data protection details.

Yes! Findable is designed to help UK property managers meet Building Safety Act requirements by creating and maintaining your 'Golden Thread' of documentation. We provide templates and checklists specifically for BSA compliance.

Yes. You can set permissions at the organization, building, collection, or individual document level. Different team members can have different access levels based on their role (Owner, Admin, Editor, Viewer, or Guest).

For the Findable platform, contact our team for a quote based on your requirements. Findable Extract has separate per-document and per-data-point pricing, with custom pricing for larger volumes. The Extract page shows the current rates and included features.

Document processing includes reading a file, recognising text, classifying its contents or extracting requested data. For Extract, the pricing separates documents from data points, and failed data-point extractions are not charged. Confirm any repeat-processing charges in your quote.

Contact our team when your portfolio or document-processing needs change. They can confirm the available options, when a change can take effect and how it affects your agreement and billing.

If you represent a non-profit or educational institution, include that information when requesting a quote. Our team can confirm whether a tailored offer is available for your organisation.

Confirm payment methods, currency and invoicing requirements with our team when requesting a quote. The payment terms for your organisation are set out in your agreement.

Findable supports collaboration with access controlled by role. Include the number of internal users and external collaborators in your requirements so our team can confirm the user allowance in your quote.

Yes! Use the Guest role to give external parties access to specific documents or collections. You can set expiration dates for temporary access.

Findable offers SharePoint and FAMAC integrations, email workflows and API access for custom connections. Our integrations page explains the available workflows and migration support. Contact our team to check the fit with your existing systems.

You can use our setup guides and contact the Findable team for help. Confirm any dedicated account management, response-time commitments or other support requirements as part of your agreement.

Our team can help you plan onboarding, and our guides cover tasks such as connecting SharePoint and setting up single sign-on. Discuss training needs and the onboarding scope with us before rollout.

Our team can help with document migration and bulk uploads. Share the systems, document volumes and metadata you need to bring across so we can plan the migration and confirm its scope during onboarding.