Frequently Asked Questions

You can be up and running in minutes. Simply upload your documents, and Findable will automatically organize and index them. No training, templates, or file cleanup required.

Not at all! That's the beauty of Findable. Upload your documents in any state - messy folders, cryptic filenames, whatever you have. Our AI will automatically organize, categorize, and suggest better names for everything.

Yes! You can book a demo to see Findable in action with your own documents.

Your original folder structure is preserved if you want to keep it. Findable adds AI-powered categorization on top, but you can always browse by your original organization. You get the best of both worlds.

Findable can process all common document formats including PDFs, Word documents, Excel spreadsheets, images, CAD files (DWG, DXF, IFC), and more. Our AI can extract information from scanned documents, blueprints, and even handwritten notes.

Our AI uses advanced natural language processing to understand your questions and find relevant information across all your documents. It can handle typos, alternative terminology, and even project-specific language to deliver accurate results. You can ask questions in plain English like "When was the HVAC last serviced?" and get instant answers.

Findable supports English, Norwegian, Swedish, Danish, and several other European languages. The AI can understand and search documents in multiple languages simultaneously.

Yes! Findable uses OCR (Optical Character Recognition) to extract text from scanned PDFs, photos, and images. This makes even old paper documents fully searchable.

Ask Your Building is our flagship feature that lets you ask questions about your property in plain English. Instead of searching for documents, you simply ask "What's the warranty status of the roof?" or "Show me all fire safety certificates" and get instant answers with source citations.

Yes, Findable is designed for property managers and asset owners with multiple buildings. You can organize documents by property, search across your entire portfolio, and manage access permissions for different team members.

It depends on your plan. Starter includes 1 building, Professional includes 10 buildings, Portfolio includes 50 buildings, and Enterprise has unlimited buildings. You can always upgrade as your portfolio grows.

Absolutely. You can add custom fields and tags to organize by floor, unit, zone, or any other structure that makes sense for your building. The AI will also learn from your organization patterns.

Absolutely. Findable is ISO/IEC 27001:2022 certified and uses enterprise-grade encryption for all data. Your documents are stored securely in compliance with GDPR and other international standards. We never share your data with third parties.

Data is stored in secure, GDPR-compliant data centers within the EU. Enterprise customers can choose specific regions or opt for on-premise deployment.

Yes! Findable is designed to help UK property managers meet Building Safety Act requirements by creating and maintaining your 'Golden Thread' of documentation. We provide templates and checklists specifically for BSA compliance.

Yes. You can set permissions at the organization, building, collection, or individual document level. Different team members can have different access levels based on their role (Owner, Admin, Editor, Viewer, or Guest).

Findable uses building-centric pricing with usage-based document processing. You pay a base fee for the number of buildings you manage, plus a per-document fee for AI processing (OCR, categorization, etc.). Each plan includes a monthly document allowance, and you only pay overages if you exceed it.

A document is counted when it's first uploaded and processed by our AI (OCR, categorization, data extraction). Re-viewing, downloading, or searching existing documents doesn't count. Re-uploading the same document would count as a new document.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits. Your document processing history resets each billing cycle.

Yes! We offer special pricing for non-profit organizations and educational institutions. Contact our sales team to learn more about available discounts.

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for annual plans. Enterprise customers can also arrange invoicing.

Starter plans include up to 5 team members. Professional, Portfolio, and Enterprise plans include unlimited team members.

Yes! Use the Guest role to give external parties access to specific documents or collections. You can set expiration dates for temporary access.

Yes. Findable integrates with SharePoint, Google Drive, Dropbox, and other popular storage systems. We also offer a REST API for custom integrations. Enterprise customers can use webhooks for real-time updates.

We provide comprehensive support including documentation, video tutorials, and direct support from our team. Professional customers get priority email support. Enterprise customers receive dedicated account management and agreed support terms.

Yes. All plans include access to our documentation and video tutorials. Portfolio and Enterprise customers receive personalized onboarding sessions and training for their team.

We're here to help! Our team can assist with bulk uploads and migration planning. Enterprise customers receive white-glove migration support.